Order Inquiry

Everything you need to know about ordering...

Where is my order?

To find your order's status, check your order confirmation email containing your order number and enter it on our order tracking page.

If you do not see this shipping confirmation email, please check your spam folder.

How long before my order ships?

If your purchased items are not on pre-order, our fulfillment team will process and ship your order within 24–48 hours Monday–Friday. When your item ships, you will receive a confirmation email with tracking. Be sure to check spam if you have not received the email.

Expedited orders must be placed Monday-Friday before 10:00am EST in order to ship same day.

Where do you ship?

We ship to APOs and all 50 states within the United States as well as Canada, the United Kingdom, the European Union, and Australia. International fulfillment is unavailable on some products. Check product pages for specifics.

What are my shipping options?

Free shipping is available for all orders $60 and over throughout the contiguous United States via USPS®. For all orders under $60 shipping within the United States, a flat-rate shipping fee will be applied. For expedited and international shipments, costs vary depending on the shipping provider and destination.

How do I change my shipping or billing address?

If you notice your shipping or billing address is incorrect after placing your order, please contact us.

What forms of payment do you take?

We accept all major credit cards and PayPal. If using PayPal eCheck, please allow extra time for us to process your order since PayPal takes an additional 3–5 business days to process the order, before our system is able to proceed with fulfilling and shipping your order.

Where can I find my tracking number?

When your item was shipped, a shipping confirmation email was sent to the email submitted with your order. If you do not see this shipping confirmation email (from [email protected]) in your inbox, please check your spam folder.

Can I include a gift receipt with my order?

We do not include gift receipts with your order. If the recipient needs to return, exchange, or has any questions about their hercaress product, please have them email [email protected] with your original order number.

What is a preorder or backorder, and when will my order ship?

During periods of high volume of orders, our products may be on backorder and/or shipping with delay. Please reach out to [email protected] if you have any questions about the status of your order.

Do you offer gift cards?

Yes, we offer gift cards available in various amounts.

Return and Exchange Agreement

What you need to know about returns and exchanges...

What is your return/exchange policy?

We do not accept exchanges and/or returns for any opened or used products. To be eligible for a refund or exchange on a damaged item, you must first email us within 14 days of receiving the product.

Please send us an email at [email protected] to alert us of the damage (a photo is always helpful).

Can I return in-store purchases online?

If eligible for a return, you can return in-store purchases online. Email us at [email protected] and a customer service rep will provide instructions on how to return your item.

When can I expect my refund?

Once a refund is issued, funds will be reimbursed to the original form of payment within 3-5 business days.

What if my item is damaged, defective, or incorrect?

If your order arrives damaged, defective, or incorrect, please reach out at contact us, with a detailed description of the issue, and photos.